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Our Showrooms

Kelowna ★ 4.7 (407)

2495 Enterprise Way #105, Kelowna BC (778) 760-0428 · Mon to Sat 10am–6pm, Sun 11am–5pm Get directions →

Calgary ★ 4.8 (159)

6125 12 St SE #2, Calgary AB (236) 766-5687 · Daily 11am–5:30pm Visit our Calgary furniture store →Get directions →

Edmonton ★ 4.8 (122)

12019 160 St NW, Edmonton AB (866) 633-9627 · Closed Tue and Wed · 11:30am–5:30pm Visit our Edmonton furniture store →Get directions →

Frequently Asked Questions

How fast is delivery to my city?

Most pieces arrive in about 1 to 2 weeks. Some furniture comes from the maker and arrives in 5 to 8 weeks. The estimated arrival dates are on every product page, and we reach out to book your delivery day once your order is on its way.

How does 0% financing work?

We offer 0% financing through Flexiti on qualifying purchases — split your total into equal monthly payments with no interest. Just apply at checkout; approval takes a couple of minutes and there is no obligation to buy.

What if it doesn’t fit or I change my mind?

Every piece comes with a 90-day home trial. If it is not right, return it unused and in its original box within 90 days. Drop it off at our Kelowna, Calgary or Edmonton store, or ship it back at your cost. There is no restocking fee, and online orders are refunded to the card you paid with. Every piece is also backed by our 3-year warranty on top of the manufacturer’s terms.

Can I pick it up or see it in person first?

Yes. All three of our showrooms — Kelowna, Calgary, and Edmonton — have pieces you can see and sit on in person before you buy. If you’d rather skip delivery, contact us before checkout and we’ll arrange picking up your order at the store closest to you.

How does the 3-year warranty work if something breaks?

Every Forward Furniture piece is backed by a 3-year warranty against manufacturing defects in parts and workmanship, starting from your delivery date. You get ours or the manufacturer’s, whichever is longer. It covers parts and workmanship, not accidental damage. If something breaks, contact us with photos of the issue and we’ll work with you to repair, replace, or send parts.

Do you deliver to my floor / set it up?

Standard delivery comes right to your door, on the dates shown on each product page. It is a curbside service, so we do not currently carry items inside or set them up in the room, which is worth planning for if the piece is heavy. Exact delivery costs are always shown at checkout.