FAQ

We understand that sometimes life and situations change. Every item in our catalog, including Aosom items, comes with a 90-day home trial: send it back within 90 days of delivery for a refund to your original payment method. Return shipping is on you, the original delivery fee isn't refunded, and there is no restocking fee.

See our Refund Policy for more details.

Order processing

Orders are processed within 1 to 2 business days.

Delivery times

Aosom items: 4 to 8 business days. Ashley items: 4 to 5 weeks.

Delivery cost

This is Insured Delivery to Your Door, charged by order total:

  • Under $300: $49
  • $300 to $799.99: $99
  • $800 to $1,499.99: $149
  • $1,500 to $2,499.99: $199
  • $2,500 and over: $249

Free pickup

Pick up your order at no charge from our Kelowna, Calgary or Edmonton showrooms. We will reach out as soon as it is ready.

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! We're working on getting this to you ASAP.

Yes, every item in the catalog carries a 3-year warranty against defects in materials and workmanship, covering parts. This does not cover accidental damage or normal wear. Want extra protection? Add 5-year in-home protection at checkout, from $79.

If your order arrives damaged, please note it on the delivery receipt. Open your boxes within 5 business days of delivery and check all pieces are intact; if there is damage, email us photos within that same 5-day window so we can resolve your claim quickly. Failure to report within 5 business days may result in the claim being denied.

See our Claims and Warranty page for full details.

Yes. Pre-orders can be cancelled any time before they ship, for a full refund. In-stock orders can be cancelled before they ship, and special-order pieces before they go into production, for a fee of 10% of the order total (before tax). Changes before shipping are possible in many cases, at our discretion. If we're more than 30 days past the latest delivery date in your order confirmation, you can cancel for a full refund, even if it has shipped.

Please be aware in some cases your order may have already shipped and we have not been notified yet. Any orders that have already shipped (and aren't late) will be considered a return and subject to return shipping costs. If you do wish to cancel or change your order, contact us as soon as possible.

We're located in Kelowna, British Columbia Canada.

We accept a wide variety of payment options, including major credit and debit cards, as well as alternative payment methods such as PayPal, Apple Pay, Google Pay, and Shop Pay.

If you have any other questions, click Chat with us in the bottom right corner of your screen or Contact Us here.