Warranty and protection

Free 5-year in-home protection

Guardsman's 5-year in-home protection comes free from Forward Furniture. If something gets spilled, stained, cut or torn, a Guardsman technician comes to your home to repair it, as many times as needed.

How your furniture is covered

Warranty and protection, side by side

From Forward Furniture
3 years

Furniture warranty

Defects in materials and workmanship, from your delivery date. If the maker's warranty is longer, the longer term applies.

Warranty details

From Guardsman, free
5 years

In-home protection

Accidental stains and damage, repaired in your home by a certified technician.

Olivia cabinet bed
Lifetime

Cabinet warranty

The Olivia's cabinet frame, lift mechanism and bed platform, for the original purchaser. Its mattress has 1 year.

See the Olivia

What the protection covers

  • Food and drink spills
  • Human and pet bodily fluids (not oils)
  • Punctures, cuts and tears
  • Mechanism failures after the maker's warranty ends
  • Repairs at home, as many times as needed

What it does not cover

  • Everyday wear and tear
  • Manufacturing defects (our 3-year warranty covers those)
  • Damage during a move
  • Mattresses and certain leathers

Protection claims are handled directly by Guardsman, separately from Forward Furniture. Guardsman's liability is limited to repair, replacement or a cash settlement up to the purchase price of the covered item. Full terms are on the Guardsman site.

Questions

Protection FAQ

Is the protection plan the same as the warranty?
No. The 3-year warranty covers defects in materials and workmanship and is handled by us. The 5-year in-home protection covers accidents like spills, stains and tears, and is handled by Guardsman.
How do I make a protection claim?
File it directly with Guardsman, online or by their toll-free number, with a claim form and your sales receipt. A technician visits your home to assess and repair the damage.
What if it cannot be repaired?
Guardsman will talk to you about other solutions, such as a replacement or reselection, up to the purchase price of the covered item.
Who do I call about a defect or delivery damage?
Us. Call support on (778) 760-2071 or see Claims and Warranty. Report delivery damage within 5 business days.