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13' x 5' Retractable Side Awning, Outdoor Privacy Screen for Garden, Hot Tub, Balcony, Terrace, Pool, Dark Grey
13' x 5' Retractable Side Awning, Outdoor Privacy Screen for Garden, Hot Tub, Balcony, Terrace, Pool, Dark Grey
Description
Description
Shipping & Returns
Shipping & Returns
Shipping Costs:
• Standard shipping: $49.99
• Express & Insured: $99.99
• Inside House Delivery: $199.99
Shipping Times:
• Standard (8-15 Business Days)
• Express + Insured (5-11 Business Days)
Order Processing Times:
• Orders are shipped within 1-3 days.
Returns:
Refer to our FAQ and Return Policy for more details about how to process a return, cancellations, damaged shipments and more.
FREQUENTLY ASKED QUESTIONS
Yes, of course! A good amount of our products are available for same-day pick-up. However, some items may take around 2 weeks to arrive.
Feel free to visit one of our locations or give us a call to check if the item you're looking for is available for immediate pick-up. We'd be happy to assist you!
We do our best to get the product to you as quickly as possible. We ship within the first 1-2 business days after the order is placed. Depending on your location in Canada, standard shipping typically takes an average of 9 to 14 business days, while express takes 5 to 9.
Sometimes there can be small delays and if this is the case we will reach out to you.
Once the order is placed, please allow 1-3 business days to receive an email with tracking. If you haven't received any after 3 days, feel free to reach out. The delivery company should call you a day before delivery to provide an estimated time of delivery.
Yes, almost all our product do require some assembly, but it’s designed to be quick and easy. With clear instructions and minimal tools needed, you can have it set up and ready to use in no time.
Our 1-Year Warranty covers all manufacturing damage or broken pieces. Luckily, we've spent a lot of time and money improving the product, so it's very rare that any warranty is needed. But if it is please reach out to our support email and we can easily ship you the replacement piece for free, along with a guide on how to replace it step by step.
We've made all the parts easily accessible, and replacing them should only take a few minutes. After the warranty expires, we can still send you the parts or work on the product in our store; you'll just need to pay for the part, which usually isn't too expensive.
Unfortunately, the delivery company doesn't bring items into the house or room. The driver unloads the product from the truck and brings it to the door.
Majority of products are easy too move with two people and is recommended. If you need delivery inside your house, feel free to contact us for a quote!
