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Our Showrooms

Kelowna ★ 4.7 (407)

2495 Enterprise Way #105, Kelowna BC (778) 760-2807 · Daily 10am–6pm Get directions →

Calgary ★ 4.8 (159)

6125 12 St SE #2, Calgary AB (236) 766-5687 · Daily 11am–5:30pm Get directions →

Edmonton ★ 4.8 (122)

12019 160 St NW, Edmonton AB (866) 633-9627 · Closed Wed · 11:30am–5:30pm Get directions →

Frequently Asked Questions

How fast is delivery to my city?

Most orders process within 1–2 business days, then take about 9–14 business days in transit with standard shipping (5–9 with express) — so most in-stock items land in roughly 2–3 weeks across Western Canada. Special-order and freight items can take longer; we always confirm a realistic window before you check out.

How does 0% financing work?

We offer 0% financing through Flexiti on qualifying purchases — split your total into equal monthly payments with no interest. Just apply at checkout; approval takes a couple of minutes and there is no obligation to buy.

What if it doesn’t fit or I change my mind?

Every piece comes with a 90-day home trial. If it is not right, return it unused and in its original box within 90 days. Drop it off at our Kelowna, Calgary or Edmonton store, or ship it back at your cost. There is no restocking fee, and online orders are refunded to the card you paid with. Every piece is also backed by our 3-year warranty on top of the manufacturer’s terms.

Can I pick it up or see it in person first?

Yes. All three of our showrooms — Kelowna, Calgary, and Edmonton — have pieces you can see and sit on in person before you buy. If you’d rather skip delivery, contact us before checkout and we’ll arrange picking up your order at the store closest to you.

How does the 3-year warranty work if something breaks?

Every Forward Furniture piece is backed by a 3-year warranty against manufacturing defects in parts and workmanship, starting from your delivery date. You get ours or the manufacturer’s, whichever is longer. It covers parts and workmanship, not accidental damage. If something breaks, contact us with photos of the issue and we’ll work with you to repair, replace, or send parts.

Do you deliver to my floor / set it up?

Standard delivery ships right to your door (about 2–3 weeks). It is a curbside service, so we do not currently carry items inside or set them up in the room, which is worth planning for if the piece is heavy. Exact delivery costs are always shown at checkout.