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Frequently Asked Questions
How fast is delivery to my city?
Most orders process within 1–2 business days, then take about 9–14 business days in transit with standard shipping (5–9 with express) — so most in-stock items land in roughly 2–3 weeks across Western Canada. Special-order and freight items can take longer; we always confirm a realistic window before you check out.
How does 0% financing work?
We offer 0% financing through Flexiti on qualifying purchases — split your total into equal monthly payments with no interest. Just apply at checkout; approval takes a couple of minutes and there is no obligation to buy.
What if it doesn’t fit or I change my mind?
In-stock online orders can be returned for store credit within 30 days of delivery, as long as the item is unused and in its original box. Every piece is also backed by our 1-year warranty on top of the manufacturer’s terms.
Can I pick it up or see it in person first?
Yes. All three of our showrooms — Kelowna, Calgary, and Edmonton — have pieces you can see and sit on in person before you buy. If you’d rather skip delivery, contact us before checkout and we’ll arrange picking up your order at the store closest to you.
How does the 1-year warranty work if something breaks?
Every Forward Furniture piece is backed by our own 1-year warranty against manufacturing defects in parts and workmanship, starting from your delivery date — on top of the manufacturer’s own warranty, which is honoured separately according to its terms. If something breaks, contact us with photos of the issue and we’ll work with you to repair, replace, or send parts.
Do you deliver to my floor / set it up?
Standard delivery ships right to your door (about 2–3 weeks). If you’d like it carried in, placed in the room of your choice, and unpacked, optional White Glove (in-home delivery + setup) is also available — since it depends on the item, exact delivery costs are always shown at checkout.
More about office furniture
Forward Furniture Office Furniture Canada
Design a productive and stylish workspace with Forward Furniture's impressive selection of office furniture. As a trusted provider in Canada, we offer an extensive array of office essentials, from desks and office chairs to bookcases and more.
Desks
Our desks serve as the cornerstone of your office space. They provide the necessary workspace for all your tasks, whether you're working from home or in a corporate environment. Available in a variety of styles, sizes, and finishes, our desks can cater to any office decor and spatial requirements. Whether you're in need of a compact workstation or a spacious executive desk, we have a solution for you.
Office Chairs
Invest in your comfort with our range of office chairs. Designed with ergonomics in mind, our chairs provide the necessary support for your back and posture during long work hours. From adjustable-height chairs and swivel chairs to executive chairs with additional padding, we offer a multitude of options to suit your needs and style.
Bookcases
Our bookcases are not only a practical addition to your office but also enhance its aesthetic appeal. They offer ample storage space for books, files, and decorative items, helping to keep your office organized and clutter-free. With a variety of designs and finishes to choose from, you can find a bookcase that fits seamlessly with your office decor.
More Office Essentials
Beyond these, Forward Furniture provides a variety of other office furniture essentials. Filing cabinets, office storage units, and meeting tables are just a few examples of the additional pieces we offer to help complete your workspace.
At Forward Furniture, we understand that a well-designed office can enhance productivity and make your workday more enjoyable. Visit us today to explore our vast range of office furniture and create a workspace that combines functionality with style.
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