Terms of service

Terms of Service · Last updated October 2, 2026

These Terms of Service (“Terms”) apply when you use forwardfurniture.ca or buy from us online. “We”, “us” and “our” mean Forward Furniture Inc., 2495 Enterprise Way #105, Kelowna, British Columbia V1X 7K2. “You” means the person using the site or placing the order.

When you place an order, you agree to these Terms and to the policies they refer to:

• Shipping Policy
• Refund Policy (returns, exchanges and cancellations)
• Claims and Warranty
• Privacy Policy

If these Terms and one of those policies treat the same topic differently, the policy written for that topic applies. Purchases made in our showrooms follow the showroom terms in section 5 of our Refund Policy.

You must have reached the age of majority in your province or territory to place an order. We sell and deliver within Canada only. We don’t ship to the United States or anywhere else outside Canada.

• All prices are in Canadian dollars.
• The delivery fee is shown in your cart before you pay. Once your order ships, it’s non-refundable, except where the law requires a refund (see our Shipping Policy). If a remote-area surcharge applies, we’ll ask you before your order ships.
• Sales taxes are added at checkout based on where your order is delivered or picked up.
• You can pay with the methods shown at checkout. If you use financing or a pay-later option, that provider’s own terms also apply to your payment.
• Prices and promotions can change, but the price you pay is the one shown when you placed your order.

If a price is listed in error, we may cancel the order and refund you in full, or offer you the item at the correct price. Where the law requires us to honour the advertised price, we will.

After you place an order, we email you an order confirmation. Keep it. It’s your copy of our agreement, and it shows what you bought, the itemized and total price, and how your order will be delivered.

We may cancel an order before it ships if an item turns out to be unavailable, a price was listed in error, or we can’t verify the payment. If we cancel, we refund everything you paid.

If something in your order is wrong, contact us right away. Changes after you order (for example colour, size or address) are at our discretion and may change the price or the delivery date.

A pre-order is an item you buy before it’s ready to ship. A special-order piece is one we make or order in specifically for you, such as a particular size, colour or configuration; special orders are not pre-orders. The product page shows the estimated timeline before you buy.

Your delivery date is the date, or the end of the delivery window, shown on the product page when you ordered, or a date we later give you in writing. Delivery dates are estimates and can move because of carriers, weather, supplier delays or other events outside our control; if that happens, we’ll tell you the new expected date. Your delivery date only changes if you agree to a new date in writing (email is fine). If delivery is held up because we can’t reach you to book it, or you aren’t available for the booked window, it moves back by the length of that hold-up.

Our Shipping Policy explains how delivery works, what it costs, and what happens if a delivery is refused or can’t be completed. Your order is our responsibility until it’s unloaded at your delivery address or picked up. From then on, it’s yours.

• Pre-orders: any time before your order ships, for a full refund.
• In-stock orders: any time before your order ships, for a cancellation fee of 10% of the order total (before tax).
• Special-order pieces: before the piece goes into production or is ordered from our supplier, for the same 10% fee. After that, it can’t be cancelled.
• Late orders: if we haven’t delivered your order (or had it ready for pickup) within 30 days after your delivery date, you can cancel it any time before it’s delivered, for a full refund including the delivery fee, paid within 15 days of your cancellation.

To cancel, email support@forwardfurniture.ca with your order number. Refunds go back to your original payment method, minus any cancellation fee.

If a late order reaches you after you cancel, refuse it or return it unused within 15 days using our return instructions. We cover the reasonable cost of the return.

Apart from late orders, an order that has shipped can’t be cancelled. It becomes a return instead, if it qualifies under our Refund Policy. Any refund, credit or exception beyond these rules is at our discretion.

Returns, exchanges and refunds, including our 90-day home trial and the rules for custom and final-sale items, are covered by our Refund Policy.

Our warranties, and how to report delivery damage or make a claim, are set out on our Claims and Warranty page. Our warranties are in addition to the rights you have under consumer protection and sale of goods laws. They don’t replace those rights.

We work hard to describe and show our products accurately. Colours look different from screen to screen, and natural materials like wood, fabric and leather vary from piece to piece; that natural variation isn’t a defect. Please check the dimensions on the product page and measure your space, doorways, hallways and stairs before you order.

Please don’t misuse our site or copy our content for commercial use without permission. The text, photos, videos and logos on this site belong to Forward Furniture Inc. or our partners. If you post a review or send us feedback, we may use it on our site and in our marketing.

Our store runs on Shopify, and payment, financing and delivery companies’ own terms apply to their services. We’re not responsible for other websites we link to.

If you live in Quebec, the next paragraph does not apply to you.

To the extent permitted by law, we’re not liable for indirect or consequential losses (for example, lost income or time off work) that come from using our site or our products, and our total liability for any claim about an order is limited to the amount you paid for that order.

Nothing in these Terms limits your rights under consumer protection law, or any liability the law doesn’t allow us to limit, such as liability for fraud, or for death or injury caused by our negligence.

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. If you live in another province or territory, you keep every protection your local consumer protection laws give you, and you can bring a claim in the courts the law allows you to use.

If you have a problem with an order, please contact us first. Most issues can be sorted out quickly.

We may update these Terms from time to time. The version posted when you place your order is the one that applies to that order. The date at the top shows when the Terms last changed.

These Terms are also available in French. Both versions have the same meaning and effect.

Forward Furniture Inc.
2495 Enterprise Way #105, Kelowna, BC V1X 7K2
Email: support@forwardfurniture.ca
Phone: (236) 763-0673