Shipping policy

Order Processing Times

Orders are processed within 1 to 2 business days. During busy periods such as Black Friday and Christmas, processing can take up to 5 business days. We appreciate your patience while we prepare your order.

Shipping Times

We ship from our warehouse in British Columbia and we currently ship across Canada and to the United States.

Canada: 8 to 14 business days after processing.
United States: 9 to 15 business days after processing, or 5 to 9 business days if Express plus Insured is selected at checkout.

Delivery timeframes are estimates and not guarantees. Larger items travel by freight carrier rather than by parcel courier, and transit times can be affected by weather, carrier capacity, remote destinations and customs. We are not able to guarantee a delivery date.

Shipping Costs

Canada

Shipping is charged as one flat rate per order, set by your order total before taxes:

• Order total up to $299.99: $49
• $300.00 to $799.99: $99
• $800.00 to $1,499.99: $149
• $1,500.00 to $2,499.99: $199
• $2,500.00 and above: $249

The rate shown at checkout is the rate that applies to your order. Rates are subject to change at any time, and remote or off road addresses may require a quote before we can ship.

United States and international

Shipping rates for orders outside Canada are calculated and displayed at checkout. Any duties, import taxes and customs charges are the responsibility of the recipient and are not included in the rate shown.

What Delivery Includes

All deliveries are curbside. The carrier brings your order to the property and unloads it there. Curbside does not include carrying items up stairs, bringing them into the room, unpacking, assembly or removal of packaging. We do not currently offer an inside delivery or white glove service.

Please arrange help to move larger items before your delivery date, and measure your doorways, hallways, stairwells and elevator before ordering. It is the customer's responsibility to confirm that an item will fit into the space. Refused or undeliverable shipments, and re-delivery caused by nobody being available at the address, may incur additional carrier charges.

Please inspect your order on arrival and note any visible damage with the driver before signing. Report any damage or shortage to us within 48 hours of delivery so we can deal with the carrier while a claim is still possible.

Local Pickup

Pickup is available free of charge from our Kelowna showroom at 2495 Enterprise Way Unit 105, Kelowna, BC. Please wait until we confirm your order is ready before coming in. You can reach us on (778) 760-0428.