Willbertal - Rug

Yes, almost all our product do require some assembly, but it’s designed to be quick and easy. With clear instructions and minimal tools needed, you can have it set up and ready to use in no time.

Our 1-Year Warranty covers all manufacturing damage or broken pieces. Luckily, we've spent a lot of time and money improving the product, so it's very rare that any warranty is needed. But if it is, you can take the product to your nearest store, and one of our experts will fix it for you. If you're not near a store, we can easily ship you the replacement piece for free, along with a video guide on how to replace it step by step.

We've made all the parts easily accessible, and replacing them should only take a few minutes. After the warranty expires, we can still send you the parts or work on the product in our store; you'll just need to pay for the part, which usually isn't too expensive.

We do our best to get the product to you as quickly as possible. We ship within the first 1-2 business days after the order is placed. Depending on your location in Canada, standard shipping typically takes an average of 9 to 14 business days, while express takes 5 to 9.

Sometimtes there can be small delays and if this is the case we will reach out too you.

Once the order is placed, please allow 1-3 business days to receive an email with tracking. If you haven't received any after 3 days, feel free to reach out. The delivery company should call you a day before delivery to provide an estimated time of delivery.

Unfortunately, the delivery company doesn't bring items into the house or room. The driver unloads the product from the truck and brings it to the door.

Majority of products are easy too move with two people and is recommended. If you need delivery inside your house, feel free to contact us for a quote!

We want you to love your purchase, but if something isn't quite right, we've got you covered. Here’s how returns work:

• Return Shipping Costs: While we’re happy to offer free shipping on your original order, we kindly ask customers to cover return shipping costs. This helps us keep our prices affordable for everyone!
• Product Condition: To ensure we can process your return smoothly, items must be returned in their original packaging and unused condition. This allows us to make the product available to someone else.
• Easy Process: If you need to return something, just reach out to our support team. We’ll guide you through the process and make it as seamless as possible.

We’re here to help and want you to feel confident shopping with us! If you have any concerns, don’t hesitate to reach out.