Help Centre

Sizes and dimensions

What size is the Olivia Cabinet Bed?

The Olivia comes in Queen and Double. The Queen opens to 62.5 inches wide by 83 inches long. Closed, it measures 62.5 inches wide, 24 inches deep, and 40 inches tall. The Double opens to 54.5 inches wide by 75 inches long.

How much floor space do I need?

Leave about 83 inches of clear floor in front of the cabinet for the Queen, or about 75 inches for the Double, so the bed has room to fold down. The cabinet itself only takes up 24 inches of depth when closed, about the same as a dresser.

How thick is the mattress?

The mattress is a tri fold foam mattress, 6 inches thick, built specifically for the fold so it stores inside the cabinet. Once the bed is open, the sleeping surface sits about 12 inches off the floor. It takes standard queen sheets.

Will it fit through my door?

The cabinet arrives boxed and fits through a standard doorway. If you send us the width of your narrowest doorway, hallway or stairwell, we will confirm it clears before you order.

Trials and warranty

Is there a trial period?

Yes. Everything we sell comes with a 90-day home trial from your delivery date, including special-order pieces. It needs to come back unused or in like-new condition, in its original box, to one of our stores. You pay the return shipping, or drop it off free at our Kelowna, Calgary or Edmonton store. There is no restocking fee.

What warranty do I get?

Our furniture carries a 3-year warranty against defects in materials and workmanship, with replacement parts included. The Olivia has a lifetime warranty on the cabinet frame, lift mechanism and bed platform for as long as the original Canadian purchaser owns it, and its mattress has its own 1-year warranty. Massage chairs and saunas carry a 3-year warranty. Accidental damage is not covered.

Shipping and delivery

How much is shipping?

Shipping is one flat rate per order across Canada, set by your order total before taxes. Under $300 is $49. $300 to $799.99 is $99. $800 to $1,499.99 is $149. $1,500 to $2,499.99 is $199. $2,500 and over is $249. The rate shown at checkout is the rate that applies.

Can I pick up my order instead?

Yes, pickup is free from our Kelowna, Calgary or Edmonton showrooms.

Returns and cancellations

What is your return policy?

You can send anything back within 90 days of delivery, as long as it is unused or in like-new condition and in its original box. Returns come back to one of our stores: ship it back at your cost, or drop it off free in Kelowna, Calgary or Edmonton. Online orders are refunded to the card you paid with, never in cash, and there is no restocking fee. The original delivery fee is not refunded once the order has shipped. Full details are in our refund policy.

Can I cancel my order?

Cancellations are free within 5 hours of purchase. After that, a 10% cancellation fee applies. Once an order has shipped it cannot be cancelled and is treated as a return, if eligible.

Are any items final sale?

Only true custom orders, made to your own fabric, size or configuration, are final sale. Special-order pieces that we order in for you get the same 90-day home trial as everything else.

Product questions

Where is the Olivia made?

The Olivia is designed here in Canada by our family run business, and built overseas by our manufacturing partner. We stand behind it with a lifetime warranty on factory defects in the cabinet, which is not something we would offer on a product we did not trust.

What colours does the Olivia come in?

Cherry, White and Black.

Does it need to be attached to the wall?

No. The Olivia is freestanding, so there is no drilling and nothing attaches to the wall. That makes it renter friendly, and it comes with you when you move.

Is the mattress included?

Yes. Every Olivia comes with the tri fold queen foam mattress included, so there is nothing extra to buy.

How hard is it to assemble?

Most customers tell us it takes a couple of hours with two people and basic tools. Step by step paper and video instructions are included. Once it is built, the bed folds down in about 30 seconds.

Payment and showrooms

Do you offer financing?

Yes, we offer 0% interest financing at checkout. You will see the option to split your purchase into payments.

Where are your showrooms?

We have showrooms in Kelowna, Calgary and Edmonton, and the Olivia is set up in all three so you can open it and try it yourself before you decide.