Description
Dimensions
Shipping & Returns
The Ultimate Space-Saving and Comfort Solution
HOW IT WORKS
FREQUENTLY ASKED QUESTIONS
Unfortunately, the delivery company doesn't bring items into the house or room. The driver unloads the bed from the truck and brings it to the door.
The Heidi comes in a couple box's, and usually, two people can carry it fairly easily. If you need delivery inside your house, feel free to contact us for a quote!
Our 1-Year Warranty covers all manufacturing damage or broken pieces. Luckily, we've spent a lot of time and money improving the product, so it's very rare that any warranty is needed. But if it is, you can take the bed to your nearest store, and one of our experts will fix it for you. If you're not near a store, we can easily ship you the replacement piece for free, along with a video guide on how to replace it step by step.
We've made all the parts easily accessible, and replacing them should only take a few minutes. After the warranty expires, we can still send you the parts or work on the product in our store; you'll just need to pay for the part, which usually isn't too expensive.
Yes, this product does require some assembly, but it’s designed to be quick and easy. With clear instructions and minimal tools needed, you can have it set up and ready to use in no time.
We do our best to get the bed to you as quickly as possible. We ship within the first 1-2 business days after the order is placed. Depending on your location in Canada, standard shipping typically takes an average of 9 to 14 business days, while express takes 5 to 9.
Sometimtes these beds can be back-ordered and if this is the case we will reach out too you.
Once the order is placed, please allow 1-3 business days to receive an email with tracking. If you haven't received any after 3 days, feel free to reach out. The delivery company should call you a day before delivery to provide an estimated time of delivery.
Maximum Weight Limit Twin Bed: 255 kg (562.2 lb)
Maximum Weight Limit Full Bed: 268 kg (590.8 lb)
Maximum Weight Limit Queen Bed: 273 kg (601.9 lb)
The maximum mattress thickness for twin and full size is 8”. We recommend the 8” Serenity memory foam mattresses for this size.
The maximum mattress thickness for queen size is 10”. We recommend the 10” Renew memory foam mattresses for this size.