Home Office

Most pieces arrive in about 1 to 2 weeks. Some furniture comes from the maker and arrives in 5 to 8 weeks. The estimated arrival dates are on every product page, and we reach out to book your delivery day once your order is on its way.

We offer 0% financing through Flexiti on qualifying purchases — split your total into equal monthly payments with no interest. Just apply at checkout; approval takes a couple of minutes and there is no obligation to buy.

Yes. All three of our showrooms — Kelowna, Calgary, and Edmonton — have pieces you can see and sit on in person before you buy. If you’d rather skip delivery, contact us before checkout and we’ll arrange picking up your order at the store closest to you.

Every Forward Furniture piece is backed by a 3-year warranty against manufacturing defects in parts and workmanship, starting from your delivery date. You get ours or the manufacturer’s, whichever is longer. It covers parts and workmanship, not accidental damage. If something breaks, contact us with photos of the issue and we’ll work with you to repair, replace, or send parts.

Standard delivery comes right to your door, on the dates shown on each product page. It is a curbside service, so we do not currently carry items inside or set them up in the room, which is worth planning for if the piece is heavy. Exact delivery costs are always shown at checkout.